Here2Win Privacy Policy

We at Here2Win take your privacy seriously. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit here2win.com, play at Here2Win Online Casino, or use our Canada edition at here2win.co. By creating an account or browsing our site, you agree to the practices described below.

Who We Are

Here2Win Online Casino is operated by Rancho Mirage Limited, registration number C63989, registered at Huggins House, Old Manor Estate, Gingerland, Nevis, West Indies. We hold License No. ALSI-202606028-FI1 issued in Anjouan, Union of the Comoros, and our terms are governed by the law of Anjouan. When you register with Here2Win, we act as the data controller responsible for your personal information.

Information We Collect

At Here2Win, we collect several categories of information to provide our services, verify your identity, and comply with our licensing obligations.

• We collect registration details such as your name, date of birth, email address and country of residence
• We gather payment information when you use Mastercard, Tether, Tron, Ethereum, Bitcoin or other supported cryptocurrencies
• We record your gaming activity, including deposits, withdrawals, wagering history and bonus participation
• We log technical data such as IP address, device type, browser information and login timestamps
• We may collect identity verification documents for anti-fraud and KYC checks, particularly before processing withdrawals

Account and Login Data

When you use Here2Win login or the Here2Win casino login through our mobile app or desktop site, we store your credentials securely and monitor login attempts to protect your account from unauthorized access. Our Here2Win app for Android and iOS collects similar information to our desktop and mobile web versions.

How We Use Your Information

We use the information we collect for the following purposes:

• We process your deposits and withdrawals in line with our stated limits of USD 5,000 per day, USD 10,000 per week and USD 30,000 per month
• We verify your eligibility to play, including checks against our list of restricted countries: United States, United Kingdom, France, Germany, Netherlands, Spain, Austria, Australia, Union of the Comoros, Nevis, Republic of Cyprus and Lithuania
• We administer our welcome bonus, free spins, and any Here2Win no deposit bonus promotions that may become available
• We detect and prevent fraud, money laundering, and misuse of VPN, proxy or location-masking tools, which are strictly prohibited on our platform
• We communicate with you regarding account updates, promotions, and customer support requests

Our Here2Win Casino bonus programs, including the welcome package of 500% up to 5,000 plus 300 free spins, require us to track your deposit history and wagering progress closely to apply wagering requirements correctly.

Legal Basis for Processing

We process your personal data based on the necessity to perform our contract with you, our legitimate interest in preventing fraud and ensuring platform security, and our obligation to comply with applicable gambling regulations under our Anjouan license.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share information with:

• Payment processors handling Mastercard transactions and cryptocurrency transfers including Tether, Tron, Ethereum and Bitcoin
• Identity verification providers who assist us with KYC and AML compliance
• Regulatory authorities in Anjouan when legally required
• Game providers such as Pragmatic Play, Evoplay, Hacksaw, and other studios featured in our lobby, to the extent necessary for gameplay functionality

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to meet legal, regulatory and dispute-resolution obligations. If you request account closure, we may still retain certain records where required by law.

Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data. We aim to honor these requests wherever applicable:

• You may request access to the personal data we hold about you
• You may ask us to correct inaccurate information
• You may request deletion of your data, subject to our legal retention obligations
• You may object to certain processing activities, such as marketing communications

To exercise these rights, contact our support team at [email protected]. If you have a complaint about how we handle your data, you may write to [email protected], and our live chat team is available 24/7 to assist in English.

Security Measures

Here2Win Online Casino implements technical and organizational measures to protect your data from unauthorized access, loss, or misuse. We use encryption for sensitive transactions and restrict internal access to personal information on a need-to-know basis. Despite our efforts, no system is completely secure, and we encourage you to use strong passwords and avoid sharing your account credentials.

Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic across our Worldwide, Canada, Australia and New Zealand editions. For more detail on how we manage cookies, please refer to our separate Cookie Policy.

VPN and Location Restrictions

We prohibit the use of VPNs, proxies, or any location-masking tools when accessing Here2Win. If we detect such activity, we reserve the right to withhold deposits, bonuses, and winnings, and we may collect additional technical data to verify your genuine location.

Children's Privacy

Our services are intended only for adults who meet the legal gambling age in their jurisdiction. We do not knowingly collect data from minors, and we will delete any such information if discovered.

International Data Transfers

Because we operate across multiple regions including Canada, Australia, New Zealand and Worldwide markets, your data may be transferred and processed outside your country of residence. We take steps to ensure appropriate safeguards are in place when such transfers occur.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of Here2Win after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please reach out to us at [email protected], or submit complaints to [email protected]. Our team is available around the clock to assist you with any privacy-related concerns.